At Guru Chandanath Herbal Industry, we strive to provide the highest quality Shilajit products. If you are not completely satisfied with your purchase, we offer a hassle-free refund and return policy. Please read the following terms carefully.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be made within [Insert Number] days of receiving the product.
  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

Certain products cannot be returned, including:

  • Opened or used products.
  • Items purchased on sale or special promotions.
  • Products damaged due to misuse or improper storage.

3. Return Process

To initiate a return, follow these steps:

  1. Contact our customer support at [Insert Email] with your order details.
  2. Once approved, securely package the product and ship it to our return address.
  3. Customers are responsible for return shipping costs unless the product was defective or incorrect.
  4. After receiving and inspecting the item, we will process your refund or replacement.

4. Refund Process

  • Approved refunds will be issued to the original payment method within [Insert Number] business days.
  • Shipping costs are non-refundable.
  • If the refund is delayed, please check with your bank or payment provider.

5. Damaged or Incorrect Items

If you receive a defective or incorrect product, please contact us within [Insert Number] days of delivery with clear photos of the issue. We will arrange for a replacement or full refund at no extra cost.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [Insert Email].

7. Contact Us

For any refund or return inquiries, please reach out to us at: Guru Chandanath Herbal Industry
Chandannath Municipality-5, Jumla, Karnali Province, Nepal
Email:
Phone: +977- 984-1572407

By making a purchase on our website, you agree to this Refund and Returns Policy.